Managed Services

IT Support &
Maintenance.

Problems prevented before they happen. Fast response when they do. We watch your systems so you can run your business.

Why Proactive Support Matters

Most businesses only call IT when something breaks. By then, it's already costing money.

Reactive (The Old Way)

✕Unexpected downtime
✕Lost employee productivity
✕Emergency repair costs
✕Data loss risks
✕Stressed management

Proactive (The Optim Way)

Issues caught before they fail
Scheduled maintenance off-hours
Predictable monthly costs
Minimal business disruption
Complete peace of mind

What We Monitor

We use advanced tools to keep a 24/7 eye on your critical infrastructure.

System Health

Hard drive status
Memory usage
CPU temperature
Update status

Network Performance

Internet connectivity
Router health
WiFi coverage
Bandwidth usage

Security Threats

Malware detection
Firewall status
Failed login attempts
Vulnerability scanning

Our Support Plans

Choose the level of protection that fits your team size and complexity.

Basic

$150-250/mo

1-5 Computers

Remote monitoring
Business hours response
Monthly maintenance
Security updates
Backup monitoring

Standard

$250-500/mo

6-15 Computers

Everything in Basic
Priority response
After-hours emergency
Quarterly on-site visits
Network monitoring

Comprehensive

$500+/mo

16+ Computers

Everything in Standard
Guaranteed response times
Monthly on-site visits
Strategic IT planning
Vendor coordination

*Pricing varies by number of computers, servers, and environment complexity.

Guaranteed Response Tiers

We prioritize based on business impact. No one is left waiting.

Avg. Response Time

92 Minutes

Issue Tier	Response Goal	Example
Emergency	2 Hours	Server failure, total outage
Critical	4 Hours	Email down, key app offline
Standard	Same Day	Single PC problem, printer issues
Low Priority	Next Day	Feature requests, optimization

How We Transition You

Moving to Optim Square is smooth and stress-free.

Assessment

Complete inventory of your current systems.

Configuration

Setup monitoring and remote access tools.

Remediation

Fix any immediate high-risk issues first.

Active Support

You're now fully protected and supported.

Support Questions

Everything you need to know about our service standards.

Business hours support is always available. After-hours emergency support is included in our Comprehensive plans.

We've got you covered. We schedule on-site visits for hardware repairs or complex network issues. These are included in Standard and Comprehensive plans.

Yes, though we are primarily Windows experts. We provide limited support for Mac environments.

No. Our services are month-to-month with a 30-day cancellation notice. We earn your business every single month.